Shipping & Returns Policy

Rag Ratz – Canada

At Rag Ratz, our mission is to create a smooth, fair, and rewarding shopping experience for our customers. Whether you’re purchasing du-rags, bonnets, or other hair essentials, we want you to feel confident and informed when shopping with us.

This page outlines our Shipping, Returns, and Refunds policies. Please read carefully and feel free to contact us with any questions.

1. Returns & Refunds Policy

14-Day Risk-Free Guarantee

We’re confident you’ll love our products. That’s why we offer a 14-day money-back guarantee. If you’re not satisfied with your purchase, you can request a refund within 14 days of receiving your item.

Refund Eligibility Requirements:

• Request must be made within 14 days of receiving your order.
• Proof of purchase (receipt or order confirmation) is required.
• Items must be unused and in original condition.
• Customer is responsible for return shipping costs unless the item is defective or incorrect.

Once your returned item is received and inspected, we will email you to confirm whether your refund has been approved.

If approved, your refund will be processed to your original method of payment within a few business days. Please note:

• Refund processing times may vary by bank.
• If your refund hasn’t appeared after 7–10 business days, please contact your bank first.
• Still need help? Email us at dwye8100@mylaurier.ca.

2. Shipping Policy

By placing an order on www.ragkingz.com, you agree to the shipping terms below.

2.1 General Availability

We strive to keep our website’s inventory accurate. In the rare case of a stock discrepancy:

• We will ship available items immediately.
• You will be contacted regarding the backordered item(s).
• You may choose to wait for restock or request a refund for the missing item(s).

2.2 Shipping Costs

Shipping rates are calculated at checkout based on:

• Package weight and dimensions
• Delivery destination

The final shipping cost is shown before payment and will be collected during checkout.

3. Delivery Information

3.1 Domestic Shipping (Within Canada)

Estimated delivery: 7–14 business days

3.2 International Shipping

Estimated delivery: 14–22 business days
Exact timeframes depend on the selected courier at checkout.

3.3 Dispatch Timing

• Orders placed before 7:00 PM EDT (UTC-4) will ship same day.
• Orders after this cutoff ship the next business day.
• We ship Monday to Friday (excluding national holidays).

4. Delivery Specifics

4.1 Change of Delivery Address

If you need to update your shipping address:

• Contact us before your order has been dispatched.
  Once shipped, we can no longer modify the address.

4.2 P.O. Boxes

• We can ship to P.O. Boxes using standard postal services only.
• Courier services are not available for P.O. Box addresses.

4.3 Military Addresses

• We ship to military addresses via USPS only.
• Courier delivery is not available for these addresses.

4.4 Out-of-Stock Items

If part of your order is out of stock:

• We will ship available items right away.
• Backordered items will ship separately once restocked.

4.5 Late Deliveries

If your delivery exceeds the estimated timeframe, contact us and we’ll investigate with the shipping provider.

5. Tracking

All customers will receive a tracking number once their order is dispatched. This tracking link will show the latest updates from the courier.

6. Damaged or Lost Packages

6.1 Parcels Damaged in Transit

If your parcel arrives visibly damaged:

• Reject delivery if possible and notify us immediately.
• If delivered in your absence, email us with photos and order info.

6.2 Lost Packages

If a parcel is deemed lost after courier investigation, you’ll be offered a:

• Full refund
• Replacement (if stock is available)

7. Duties & Taxes

7.1 Sales Tax

Applicable sales tax is already included in the item prices listed on our website.

7.2 Import Duties (for International Orders)

• Duties and taxes may apply depending on your destination country.
• At checkout, you may choose to pre-pay these charges or pay upon delivery.
• We recommend pre-paying to avoid delays at customs.

❗ Important: If you choose not to pay import duties/taxes and the package is returned to us, we will refund the item cost minus return shipping fees. Initial shipping charges are non-refundable.

8. Cancellations

You may cancel your order before it has been shipped. If your order has already been dispatched, please refer to our Returns Policy above.

9. Insurance & Claims

We insure all parcels up to the value declared by the courier.

9.1 Damaged Parcel Claims

We will process your refund/replacement once the courier confirms the damage claim.

9.2 Lost Parcel Claims

If a parcel is confirmed lost after investigation, a full refund or replacement will be issued.

Questions?

For any shipping, return, or order-related questions, don’t hesitate to contact us at:

📧 Email: dwye8100@mylaurier.ca
🌐 Website: www.ragkingz.com

Let me know if you’d like me to help write a FAQs section, Terms and Conditions, or Customs Declaration Guide for international buyers.