Frequently Asked Questions (FAQs)

PRODUCTS

Q: What kind of products do you sell?
We specialize in high-quality du-rags & bonnets, designed to protect your hair and elevate your style. All our products are made with comfort, durability, and function in mind.

Q: Are your du-rags and bonnets unisex?
Absolutely. Our products are designed for anyone and everyone who wants to protect their hair or complete their look — no labels, just style.

Q: What sizes do you offer?
Most of our du-rags and bonnets are one-size-fits-most, made with stretchable fabric and adjustable fits. If we ever offer multiple sizes, it’ll be clearly mentioned on the product page such as kids size du-rags.

Q: How long does shipping take?

  • Within Canada: 7–14 business days
  • International: 14–22 business days

    Shipping times may vary depending on your location and selected courier.

Q: Do you ship internationally?
Yes! We ship worldwide. Shipping costs and timeframes will be shown at checkout based on your country.

Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email so you can follow your package in real time.

Q: What if my order is delayed or lost?
If your delivery is running late or appears to be lost, contact us and we’ll investigate with the courier. If needed, we’ll issue a replacement or refund.

Q: What’s your return policy?
We offer a 14-day money-back guarantee. If you’re not happy with your order, you can request a return within 14 days of receiving it. Items must be unused and in original condition.

Q: How do I request a return or refund?
Just email us at Contact@ragkingz.com with your order number and reason for return. We’ll guide you through the process.

Q: Do I have to pay for return shipping?
Yes — unless the product arrived damaged or incorrect. In that case, we’ll cover the return shipping.

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay, along with other secure payment methods available at checkout.

Q: Can I cancel or change my order?
You can cancel or change your order before it ships. If your order has already been dispatched, you’ll need to follow our return process after it arrives.

Q: How do I wash my du-rag or bonnet?
For best results, hand wash with cold water and mild detergent, then air dry. Machine washing may shorten the lifespan of the product over time.

No problem — we’re here to help.
Email us anytime: Contact@ragkingz.com
We aim to respond within 1–2 business days.